Returns Policy


Can I return items if they don't suit?

We will gladly exchange items in your order or provide you with a store credit, in form of Tinnitots gift voucher, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

  1. your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
  2. not be a sale item; and
  3. your returns request must be submitted via an email on support@tinnitots.com.au within 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:

  1. package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
  2. use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return, we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $24.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

  1. We cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In this case we will contact you to confirm how you would like to proceed; and
  2. We DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or store credit in form of Tinnitots gift voucher, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law, we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:

  1. your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
  2. an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is in fact incorrect - for example, receiving a different colour of product); or
  3. you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law, please contact us at support@tinnitots.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $24.95 restocking fee, as well as any re-delivery costs.

Reviews Wishlist
x
Based on 22 reviews
100%
(22)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
Must have!!

The most beautiful quality busy board. Amazing product and fantastic customer service.
A must have toy - keeps my toddler entertained and engaged

Awesome addition

We love the slide/climbing wall. Sturdy and versatile and it looks awesome with the climbing triangle.

E
Wooden Pikler Triangle W1
Elizabeth Reynolds
Love it

We love our climbing triangle! The best price we could find for something that is such good quality. Our 1 and 2 year olds love it and it looks great!

Happy Fathers Day

I bought the Wooden Indoor Pikler Gym W3 for my 2.5 year old son, and we assembled it on Fathers Day. It is very well made, and easy to construct (I am a Mechanical Engineer with a background in Product Engineering), and I am confident it will be reliable and long lasting. My son loves it, he quickly mastered the slide and ladders, and in the following days gained the confidence to try the climbing wall, and rope ladder. It is great to watch him gaining valuable gymnastic skills in the safety of my living room. The price was more than I planned to spend, but the value for money is excellent. Definitely recommended! I should add Thomas was very helpful with my pre-sale questions, delivery, and a follow up phone call to make sure I was happy with the purchase, great customer service!

Excellent product and customer service!

Firstly the customer service was incredible. Within minutes of purchasing the sensory board I received a tracking ID email to the courier service. I received the parcel the very next day and had a text follow up from Tinnitots to confirm they had seen the parcel had been delivered and had I received it ok. The quality is fantastic and it is exactly as shown in the photos. I highly recommend Tinnitots to anyone looking for amazing and interactive children's toys. The price is certainly worth it, you can see that the board is built to last and with such great customer service, especially during covid, I can't speak more highly of the products and of Tinnitots.

Great product

Great customer service. Product is very well made and so easy to assemble. Perfect in our therapy clinic for young children.

Best & Favourite Purchase

Absolutely LOVE this pikler for my 7month old daughter! We spend so much time with it. We got the larger one so she can eventually grow into it! It is a great size really easy to assemble. Absolutely recommend to all those who are thinking of purchasing!

Another Fabulous Product

Colourful, solid, beautifully finished like all of the Tinnitots products. I have bought 3 of these for my Gymbaroo centres and the children love them from crawling babies to preschoolers.

Awesome Climbing frame

We love everything about the gym. It looks beautiful and is so solid, safe and appealing.
The Gymbaroo kids love it and it makes a great addition to our babyroom.

Great product and amazing customer service Very happy

My next top product arrived on time and I was so well informed at every stage, very happy with customer service.
The product is solid and very high quality. Smooth finish throughout. Highly recommend.

Gorgeous pikler! Easy to assemble! Excellent costumer service. Definitely will recommend!

Review from Ebay store purchase

Love the quality of this ramp! Smooth to touch. Excellent costumer service.

Review from Ebay store purchase

Thank you

Very sturdy and feels top quality. My kids loved it. Thank you.

Very nice

Thanks for the ramp. Our packaged arrived on time and we are very happy with overall experience. Will come back!

Very happy with my purchase

Bought the pikler triangle for my 2 year old nephew’s birthday. I must say the product is very well made, jumbo size, high quality and smooth finish overall. Easy to assemble and my nephew loved it. Highly recommended.

Review from Ebay store purchase

Great quality and customer service

Bought this for my son 1st birthday. Great product, no issues and great customer service. I was kept well informed about my order status. Highly recommend