Returns Policy


Can I return items if they don't suit?

We will gladly exchange items in your order or provide you with a store credit, in the form of Tinnitots gift voucher, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

  1. your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
  2. not be part of any offers or sale items or preorder items and
  3. your returns request must be submitted via an email to support@tinnitots.com.au within 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should:

  1. package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
  2. use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return, we will process it within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.

A $24.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

  1. We cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In this case we will contact you to confirm how you would like to proceed; and
  2. We DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.

Can I cancel my order before it is shipped?

Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or store credit in the form of Tinnitots gift voucher, utilising the returns process outlined above.

Can I obtain a refund?

If required in accordance with the consumer guarantees contained in the Australian Consumer Law, we will gladly provide a refund (or exchange or credit note) and any return shipping will be at our cost. If you would like details on the consumer guarantees under the Australian Consumer Law please see the ACCC resources available here.

For clarity, we note that the following situations will generally NOT give rise to a refund under the Australian Consumer Law:

  1. your parcel delivery being delayed by our shipping provider and/or your parcel arriving after the date you required it;
  2. an item you receive is a different colour in person to what it appears to be on your computer or mobile phone screen (excepting cases where the item is, in fact, incorrect - for example, receiving a different colour of product); or
  3. you change your mind about the item or the item doesn't fit or look the way you anticipated (excepting situations where the item is actually faulty of course).

If you believe you are entitled to a refund under Australian Consumer Law, please contact us at support@tinnitots.com.au and we will work with you to resolve your issue as swiftly as possible.

Non-Approved Returns

If you send us a return that is not pre-approved as noted above, we will contact you to obtain your instructions as to how you would like the item to be dealt with (return to you at your cost or destruction).

Items returned to us without their original packaging and tags or returned due to incorrect address or non-pick up will incur a $24.95 restocking fee, as well as any re-delivery costs. 

Reviews Wishlist
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Spin Discs Rotans Set

these are such a great addition to our playarea. my boys absolutely love them. They are well made. such a great fun piece for gross motor fun.

Great for sensory seekers!

My little one’s absolutely love them! Perfect for all ages including adult. Fast delivery and great communication ⭐️

Game changer !

My little one absolutely loves her Muffik mats ! We use in so many way !! Shower, playroom, outside that’s are fantastic for emotional regulation !

Amazing set of sensory mats

We have the medium set 1 of the Muffik sensory mats and everyone in the house loves them! It’s such a cool idea that you can arrange them however you like as a puzzle! You won’t be disappointed with this set!

Love it

So perfect

L
Family fun gym - Next Top
Leigh Mc
Brilliant Quality and so much fun!

Honestly such a sturdy and well built product! The kids are so drawn to it and I’m loving watching their confidence grow!! Little miss (almost 2) is very happy to have somewhere safe she’s allowed to live out love of her climbing!

Game changer for sensory lovers!

Both my boys are massive sensory seekers and they haven’t put these down since we got them! I know these are going to be so loved for years to come!

We have used both inside and out and i can wait to included them in sensory and small world play!

Wonderful for so many ages and even our dog seems to love them! 😂

100% recommend these!

Incredible product for the whole family to enjoy

My son has been loving our mats since they arrived. They are bright and colourful and the textures are so much fun to explore. Our hole family has loved walking over the different floors. They make for the perfect mess-free sensory experience!

Damaged feet

I have purchased your products on the advice of my podiatrist who has said that after ten years working in steel capped boots, my feat needed Vitamin T (Texture). I have found the mats to be very good, and suggest that any old blokes like myself who have crook feet chat to a podiatrist and then purchase some of your mats.

For Puppies too!

I provide puppy classes for club members. Part of socialisation is sensory learning, sights, sounds, sensations. Pups love them , puppy owners enthused to encourage their pups to walk all over them. Great experience for all. Will buy more!

J
Swedish Giant Wallbars - S7
Jolene Kattenberg
Occupational Therapy room

I am so impressed with the customer service from Tinnitots. All questions answered, quick delivery, and follow up. The equipment was relatively easy to put up. My engineer husband was very impressed by the quality of the product and how well it fit together. I am so looking forward to having my clients explore this equipment when they come to their session. I only ordered one mat, as I wanted to look at the quality before I ordered more. It is just perfect, so going to order another two asap.

B
Ninja Home Play Set
Bree Rogers
Fantastic

My 5yo is in love, swinging and climbing all day!

Couldn't Be Happier With Our Purchase!

We were pleasantly surprised upon opening our new climbing equipment with the exceptional quality of every item - it surpassed our expectations and we cannot fault it! The sturdiness, the paint quality, the feel of the grips on the ladder, even the scramble net and rope are such exceptional quality! I'm really pleased that Tinnitots have brought these amazing products to Australia. We couldn't find any other products that suited our needs, as well as looked as nice, and were as great quality online in Australia. I would highly recommend these to any families that have wriggly kids that need to move their bodies frequently: It's been a game-changer for us to have something like this indoors! Thomas at Tinnitots also provided wonderful and speedy customer service pre-and post purchasing, which has also been a delight! Thank you Tinnitots!!

Wonderful

This is such an adorable set and pairs perfectly with our larger mats. Great mix of textures and beautiful bright colours. Perfect for tummy time and encouraging baby to reach and feel the different textures. Fun and easy way for little hands to practice putting together puzzle pieces too. A really good option if you don’t have the space or money for the larger mats. Service from Tinnitots is always excellent.

I love the sensory play mats and use them with my Podiatry clients on a very regular basis, you're never too old to have fun with your feet!

Great quality and fast delivery. My little one absolutely loves exploring all the textures. Beautiful natural colour range

Fantastic

These Muffik sensory mats are incredible.
They are great quality and my son with additional needs loves them.
Tinnitots was a fast and reliable store to use, with great communication.

Highly recommend both the product and the companies.

A
Monkey Swings
Ally Watson
Great swing

The kids love this swing! They use it to sit, stand and swing multiple time during the day! They love that it can be adjusted to different heights! It’s a great addition to our monkey bars!

Best one

That is sensory mat I am looking for long time. Sensory mat is good for age from 6 months to 4 years old or even older who loves sensory. I brought this pack for my two boys, my old one is 4 years old, he loves it . He enjoys exploring different types of sensory mat. Also, I let me little one (4 months old)try it as to explore his world.

A fantastic tool for a professional creative arts therapist

The Roots Sensory Play Mats Set offers a high-quality and engaging play experience for people of all ages. The mats are durable, safe, and feature vibrant colors, intricate patterns, and various sensory elements. With its versatile range of themed mats, this set promotes cognitive development and fine motor skills while providing hours of educational fun. Building sensory awareness through our feet is the best way to ground ourselves and regulate our nervous system. Thank you.

Great sensory resource

I purchased a set of these to add to my collection of sensory resources for my family day care children. They absolutely love them - from putting the puzzle together to taking shoes off to walk over them. Some children even love to lay on them and feel the different textures. They are great quality and not too big for little hands to manoeuvre.

Swedish Wall frame S6

Very well made - the metal tubes are thick and sturdy which makes me feel confident that it will be long lasting. The fixings are of good quality too.

The instructions are not clear or easy to understand but with some tips from the Tinnitots YouTube channel, we worked it out.

Diamond Sensory Play Mats Set

Amazing and my boys went into a lull the seconds they touched the grass looking one they went still and laid on it. Dmwould not move from it

Enhancing Sensory Exploration and Development: A Review of the Medium Sensory Playmats Set 1

Title: Enhancing Sensory Exploration: The Medium Sensory Playmats Set 1 for Children with Disabilities

The Medium Sensory Playmats Set 1 is an exceptional eight-piece playset designed to assist children with disabilities in their sensory development. With a thoughtful combination of soft and firm surfaces, this playset offers a well-rounded sensory experience. The inclusion of soft short-haired pieces, like the Grass Soft and Dino Eggs Soft mats, provides a calming sensation, promoting motor skills and imaginative abilities. Firm pieces such as the Twister, Pebbles, Muffik, Seashells, Nuts, and Pinecones mats offer tactile stimulation, enhancing concentration, stability, and foot stimulation. The puzzle-shaped design and vibrant colors encourage active play, fostering creativity and problem-solving skills.

Amazing!

These mats are fantastic. Such high quality which provide a very soft landing. These mats make sure it’s a safe environment!