Shipping policy

How do you ship items?

We have partnered with multiple domestic and international shipping providers, to ensure your products delivered are on time and delivered with outmost care, with tracking number.

We place huge importance in partnering with providers who care about environment and are Carbon Neutral.

Where do you ship?

We ship "WORLDWIDE".

Australia - you can place orders directly via our website.

New Zealand - For Sensory playmats, you can order directly via our website. For rest of our products, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at support@tinnitots.com.au with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote.

US and Canada - For Sensory Playmats, you have 2 options. You can place orders either via our Australia website www.tinnitots.com.au or through our US/CANADA website www.tinnitots.com

We recommend using our US/CANADA website for orders within these countries as they will be shipped directly from Texas.

In case you place order via our Australian website, we may still ship your orders from our Texas warehouse.

Orders once placed cannot be cancelled or credited to match the any cost difference between 2 of our websites.

For rest of our products, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at support@tinnitots.com.au with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote.

Rest Of The World, due to weight and size limitation, we provide shipping quotes based on your requests. Please send us an email at support@tinnitots.com.au with your preferred products, shipping address and any preferences and within 1 business day we will be get back to you with a quote.

We do not deliver to PO Box

How long does it take to receive the order?

Updated - 8th June 2023

All orders are only shipped on Monday, Wednesday and Friday.

If you have placed an order on Tuesday, Thursday, or weekends or public holidays, they will be shipped to their next business day as mentioned above.

If you need an express post or any urgent orders, please send us an email or call us and we will do our best to support your special requests. Special requests may incur some extra charges but we do our best to absorb these costs as far as possible.

We follow Victorian Public holiday calendar for order processing.

During any promotional periods or preorders, processing time of orders may take a little longer however we will keep you posted at every possible stage.

For International Shipping, it may take upto 7 - 24 business days depending on the provider.

Can I track my order?

All orders will come with a tracking number which will be emailed to you on your provided email, as soon as your order is dispatched.

For International Shipping, who is responsible for the Customs Clearance?

Its customer's responsibility to understand the customs policy and any applicable duties and taxes for their respective countries. It is solely the customer's responsibility to do any customs clearance required at the destination country.

Spin Discs Rotans Set

these are such a great addition to our playarea. my boys absolutely love them. They are well made. such a great fun piece for gross motor fun.

Great for sensory seekers!

My little one’s absolutely love them! Perfect for all ages including adult. Fast delivery and great communication ⭐️

Game changer !

My little one absolutely loves her Muffik mats ! We use in so many way !! Shower, playroom, outside that’s are fantastic for emotional regulation !

Amazing set of sensory mats

We have the medium set 1 of the Muffik sensory mats and everyone in the house loves them! It’s such a cool idea that you can arrange them however you like as a puzzle! You won’t be disappointed with this set!

Love it

So perfect

Brilliant Quality and so much fun!

Honestly such a sturdy and well built product! The kids are so drawn to it and I’m loving watching their confidence grow!! Little miss (almost 2) is very happy to have somewhere safe she’s allowed to live out love of her climbing!

Game changer for sensory lovers!

Both my boys are massive sensory seekers and they haven’t put these down since we got them! I know these are going to be so loved for years to come!

We have used both inside and out and i can wait to included them in sensory and small world play!

Wonderful for so many ages and even our dog seems to love them! 😂

100% recommend these!

Incredible product for the whole family to enjoy

My son has been loving our mats since they arrived. They are bright and colourful and the textures are so much fun to explore. Our hole family has loved walking over the different floors. They make for the perfect mess-free sensory experience!

Damaged feet

I have purchased your products on the advice of my podiatrist who has said that after ten years working in steel capped boots, my feat needed Vitamin T (Texture). I have found the mats to be very good, and suggest that any old blokes like myself who have crook feet chat to a podiatrist and then purchase some of your mats.

For Puppies too!

I provide puppy classes for club members. Part of socialisation is sensory learning, sights, sounds, sensations. Pups love them , puppy owners enthused to encourage their pups to walk all over them. Great experience for all. Will buy more!

Occupational Therapy room

I am so impressed with the customer service from Tinnitots. All questions answered, quick delivery, and follow up. The equipment was relatively easy to put up. My engineer husband was very impressed by the quality of the product and how well it fit together. I am so looking forward to having my clients explore this equipment when they come to their session. I only ordered one mat, as I wanted to look at the quality before I ordered more. It is just perfect, so going to order another two asap.

Fantastic

My 5yo is in love, swinging and climbing all day!

Couldn't Be Happier With Our Purchase!

We were pleasantly surprised upon opening our new climbing equipment with the exceptional quality of every item - it surpassed our expectations and we cannot fault it! The sturdiness, the paint quality, the feel of the grips on the ladder, even the scramble net and rope are such exceptional quality! I'm really pleased that Tinnitots have brought these amazing products to Australia. We couldn't find any other products that suited our needs, as well as looked as nice, and were as great quality online in Australia. I would highly recommend these to any families that have wriggly kids that need to move their bodies frequently: It's been a game-changer for us to have something like this indoors! Thomas at Tinnitots also provided wonderful and speedy customer service pre-and post purchasing, which has also been a delight! Thank you Tinnitots!!

Wonderful

This is such an adorable set and pairs perfectly with our larger mats. Great mix of textures and beautiful bright colours. Perfect for tummy time and encouraging baby to reach and feel the different textures. Fun and easy way for little hands to practice putting together puzzle pieces too. A really good option if you don’t have the space or money for the larger mats. Service from Tinnitots is always excellent.

I love the sensory play mats and use them with my Podiatry clients on a very regular basis, you're never too old to have fun with your feet!

Great quality and fast delivery. My little one absolutely loves exploring all the textures. Beautiful natural colour range

These Muffik sensory mats are incredible.
They are great quality and my son with additional needs loves them.
Tinnitots was a fast and reliable store to use, with great communication.

Highly recommend both the product and the companies.

Great swing

The kids love this swing! They use it to sit, stand and swing multiple time during the day! They love that it can be adjusted to different heights! It’s a great addition to our monkey bars!

Best one

That is sensory mat I am looking for long time. Sensory mat is good for age from 6 months to 4 years old or even older who loves sensory. I brought this pack for my two boys, my old one is 4 years old, he loves it . He enjoys exploring different types of sensory mat. Also, I let me little one (4 months old)try it as to explore his world.

A fantastic tool for a professional creative arts therapist

The Roots Sensory Play Mats Set offers a high-quality and engaging play experience for people of all ages. The mats are durable, safe, and feature vibrant colors, intricate patterns, and various sensory elements. With its versatile range of themed mats, this set promotes cognitive development and fine motor skills while providing hours of educational fun. Building sensory awareness through our feet is the best way to ground ourselves and regulate our nervous system. Thank you.

Great sensory resource

I purchased a set of these to add to my collection of sensory resources for my family day care children. They absolutely love them - from putting the puzzle together to taking shoes off to walk over them. Some children even love to lay on them and feel the different textures. They are great quality and not too big for little hands to manoeuvre.

Swedish Wall frame S6

Very well made - the metal tubes are thick and sturdy which makes me feel confident that it will be long lasting. The fixings are of good quality too.

The instructions are not clear or easy to understand but with some tips from the Tinnitots YouTube channel, we worked it out.

Diamond Sensory Play Mats Set

Amazing and my boys went into a lull the seconds they touched the grass looking one they went still and laid on it. Dmwould not move from it

Enhancing Sensory Exploration and Development: A Review of the Medium Sensory Playmats Set 1

Title: Enhancing Sensory Exploration: The Medium Sensory Playmats Set 1 for Children with Disabilities

The Medium Sensory Playmats Set 1 is an exceptional eight-piece playset designed to assist children with disabilities in their sensory development. With a thoughtful combination of soft and firm surfaces, this playset offers a well-rounded sensory experience. The inclusion of soft short-haired pieces, like the Grass Soft and Dino Eggs Soft mats, provides a calming sensation, promoting motor skills and imaginative abilities. Firm pieces such as the Twister, Pebbles, Muffik, Seashells, Nuts, and Pinecones mats offer tactile stimulation, enhancing concentration, stability, and foot stimulation. The puzzle-shaped design and vibrant colors encourage active play, fostering creativity and problem-solving skills.

Amazing!

These mats are fantastic. Such high quality which provide a very soft landing. These mats make sure it’s a safe environment!