Hello, we have taken every care to answer most of your questions here, however, if you have a question that is not listed below, please reach out to us by any of our contact us means.
Which time zone do we follow?
We are based in Melbourne and follow the AEST time zone.
Shipping & Delivery
All information about our shipping and delivery can be found here
Returns & Refunds
All information about our returns and refunds can be found here
Do you organize a gift delivery?
Yes, we would love to be part of all your occasions and send gifts to your loved ones on your behalf. For this, we have provided an Order Notes feature on your cart option. Please mention in detail your plan and we will try our best to work with you. Alternatively, we also offer gift vouchers that are redeemable for up to 3 years from the purchase date.
Do you have gift vouchers?
If you are unsure about the gift and would like to send a gift voucher, we have got it covered for you. Tinnitots gift vouchers can be only purchased and redeemed online at www.tinnitots.com.au
Please note: - Once ordered, our gift vouchers cannot be canceled or transferred or redeemed for cash, or returned for refund in any case. Our vouchers are valid for 3 years from the purchase date. Any balance is non-claimable or refundable or transferable in any case.
Once purchased, it is the sole responsibility of the purchaser to keep the vouchers safe. In an unfortunate event where the voucher is lost or stolen, Tinnitots will not be responsible. All the associated risks with the purchase of Gift Vouchers pass to the purchaser from the time of purchase. Our Gift Voucher and any purchases made using it fall under our Terms and conditions which may change from time to time.