Christmas 2026 Terms and Conditions

Published by Tinnitots Pty Ltd, Melbourne, Australia · Last updated 

Key points at a glance

  • Code XMAS20 is valid from until further notice and excludes the SOFT MAGNETIC BLOCKS collection.
  • Orders placed with XMAS20 cannot be cancelled or refunded (your Australian Consumer Law rights are not affected).
  • The Airtasker assembly voucher applies only to orders that need assembly; the code is issued after fulfilment and is valid until . It is worth $50 AUD for orders placed by , then $30 AUD.
  • Inspect and photograph your parcel before opening, and report damage or missing parts before assembly.
  • No two offers or codes can be combined.

Christmas 2026 terms and conditions

  1. An order placed using code XMAS20 cannot be cancelled or refunded.
  2. The offer is valid from until further notice.
  3. The offer excludes the SOFT MAGNETIC BLOCKS collection.
  4. No two offers or codes can be combined.
  5. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Airtasker assembly voucher: how it works

  1. The Airtasker voucher is only applicable to orders for Tinnitots products that require assembly.
  2. The code is provided once your order is fulfilled.
  3. The code is valid until .
  4. The Airtasker voucher is worth $50 AUD on orders placed by . After this date the voucher value will reset to $30 AUD.
  5. Airtasker code use, minimum spend and other terms and conditions apply as per Airtasker's policy.
  6. Any issue or concern about the code, or about a job booked through Airtasker, must be raised with Airtasker directly. Tinnitots has no control over Airtasker or any related work.
  7. How to post a job on Airtasker? Click here 

What to do if your product arrives damaged or with missing parts

If your product requires assembly, please follow these steps in order:

  1. Before opening: inspect the package on arrival and take photos.
  2. After opening: check that all parts are correct and undamaged, and take photos and videos. This evidence supports your case and helps us serve you better.
  3. Before assembly: report any damage or missing parts to Tinnitots.

Damage or missing parts reported after assembly do not qualify for replacement, refund or cancellation under this offer. It is your responsibility to follow all of the steps above.

Fraud, chargebacks and misconduct

We have noticed chargebacks, fraudulent orders and misconduct, and have changed one specific feature of our terms as a result.

If a customer is found to be placing fraudulent orders to obtain a refund and then cancelling by deliberately tampering with products, filing chargebacks, or writing fake or incorrect reviews to harm the brand, we reserve the right to report the matter, case by case, to relevant authorities. These may include the police, courts, the NDIS/NDIA and banks. Where misconduct is established, we may recover reasonable related costs where permitted by law. Such customers may also be blocked from all future purchases.

General terms for all offers, events, giveaways and competitions

At Tinnitots, we want our customers and followers to have a fun and happy experience with our products and services. Our giveaways, competitions and festive season offers, including Christmas, Halloween, Black Friday and any events we organise or participate in, are part of our ongoing effort to bring happiness to as many families as we can.

The terms below apply to all our present and future offers, events, giveaways and competitions. Our General Terms and Conditions also continue to apply.

  1. All our offers, events, giveaways and competitions are solely at Tinnitots' discretion.
  2. We may at any moment, with or without prior notice, change, update, cancel, end or stop any offer, event, giveaway or competition.
  3. Tinnitots and its team members are not affiliated with any social media platform, including but not limited to Facebook and Instagram.
  4. By entering or taking part in any of our offers, events, giveaways or competitions, you acknowledge and accept our Terms and Conditions.
  5. By entering or taking part, you consent to receive our marketing emails, SMS and phone calls using the information you provide.
  6. During any offer, event, giveaway or competition, our decision is full and final.
  7. We will not accept any change to, or substitution of, our offers, giveaways or competitions with another offer or product.
  8. Winners of competitions, giveaways or events are announced solely at our discretion.
  9. We will make two attempts to reach a winner, by email and phone, to claim their prize. If there is no reply within 7 business days, the prize may be cancelled or, at our discretion, awarded to another winner.
  10. Tinnitots will not entertain any form of verbal or written dispute, or any negative, provocative or unpleasant messages or responses, during our offers, events, giveaways or competitions.
  11. Purchases made during the Festive Season cannot be cancelled or exchanged. For a fully damaged product, upon our confirmation, we may consider issuing a store credit voucher. If you are unsure, contact us before making a purchase. This clause does not limit your rights under the Australian Consumer Law.

If you have any further queries or concerns, please email support@tinnitots.com.au and we will do our best to help.

Frequently asked questions

Can I cancel or get a refund on an order placed with code XMAS20?

No. Orders placed using code XMAS20 cannot be cancelled or refunded. This does not limit any rights you have under the Australian Consumer Law.

When is the XMAS20 Christmas 2026 offer valid?

The offer is valid from 15 October 2026 until further notice. It excludes the SOFT MAGNETIC BLOCKS collection.

How does the Airtasker voucher work?

The Airtasker voucher applies only to Tinnitots orders that require assembly. The code is provided once your order is fulfilled and is valid until 1 February 2027. Airtasker's own minimum-spend and usage terms apply, and any issue with the code or the job must be raised with Airtasker directly. The $50 AUD Airtasker voucher is only valid for orders placed by 1 December 2026; after that the voucher value resets to $30 AUD.

Can I combine XMAS20 with another offer?

No. Two offers or codes cannot be combined.

What should I do if my product arrives damaged or with missing parts?

Inspect and photograph the package before opening it, then open it, check all parts and photograph or film any damage or missing parts. Report the issue to Tinnitots before assembly. Issues reported after assembly do not qualify for replacement, refund or cancellation under this offer.

What happens if a customer commits fraud or files a false chargeback?

Tinnitots may report fraudulent orders, deliberate tampering to obtain a refund, false chargebacks and fake reviews, case by case, to relevant authorities, which may include police, courts, the NDIS/NDIA and banks, and may recover reasonable related costs where permitted by law. Such customers may be blocked from future purchases.

Can festive season purchases be exchanged?

Festive season purchases cannot be cancelled or exchanged. For a fully damaged product, Tinnitots may, after confirmation, consider issuing a store credit voucher.

About Tinnitots

Tinnitots (Tinnitots Pty Ltd) is a Melbourne-based Australian retailer of children's indoor play and sensory equipment. These terms are published and maintained by the business owner and were last reviewed on .

Business name: Tinnitots Pty Ltd
ABN: 54 644 999 002
Location: Melbourne, Victoria, Australia
Support: support@tinnitots.com.au